Frequently Asked Questions

Yes, DepositLink maintains SOC2 Type 2 compliance.

Yes. We have invested significant resources to ensure our clients' money is safe and secure. Our proprietary platform utilizes the ACH network and bank-level security to eliminate check and wire fraud. We do not store any banking information or share any personal contact details.
Read more about our security practices.

No, DepositLink does not store banking data, nor is buyer data sold to third parties.

Dwolla is our ACH transfer partner and allows us to safely and compliantly move funds from a payer's account to the escrow holder’s account.

Plaid is our ACH bank network provider. Plaid connects DepositLink with any US bank or credit union in the US, so users can sign in with their online banking credentials to authorize transactions.

Yes. DepositLink holds a $1M per occurrence cybersecurity insurance policy.

Yes. The account used to make a transfer must have enough funds to cover the transfer amount when the transfer is initiated.

All standard depository accounts (checking/savings) that allow ACH transfers can be connected for payments.

Account types to avoid:

• High yield savings accounts
• Credit union share savings accounts
• Any other restricted or specialty checking/savings account.

Yes, each payment has a customizable deadline set. Buyers receive reminder notifications via email 12 hours, 4 hours, and 1 hour before the deadline expires.

Most payments are initiated in 1-2 minutes, and funds clear to destination accounts between 8 and 24 hours on business days.

DepositLink generates a detailed PDF proof of deposit receipt for all transfers.

Yes. You can split payments between an unlimited number of buyers or tenants.

Yes. With DepositLink, you can request and send commission payments in minutes.

Transfer times occur Monday-Friday, excluding US bank holidays.

• $100K via same day ACH payments are cleared in as little as 8 hours.
• $101K-$250K next-day ACH payments are cleared in as little as 24 hours.
• $251-$500K standard ACH payments are cleared in as little as 48 hours.

DepositLink covers domestic transfers only.

DepositLink connects to all US banks and credit unions.

DepositLink's admin-level reporting removes the uncertainty associated with unidentified checks, allows authorized company personnel to view the status of all transactions in real-time, and accurately reconciles bank accounts.

Yes. DepositLink can accommodate brokerages and title companies of any size, with any number of offices and agents.

No. DepositLink is easier to use than an app. It is a mobile-responsive website compatible with any internet-powered device, including smartphones, tablets, laptops, and desktops.

No. DepositLink utilizes the Automated Clearing House (ACH) network or Real-Time Payments (RTP) to transfer money securely.

Yes. DepositLink features customized workflows for both sales and rentals.

If your broker/owner has partnered with DepositLink, you will receive an email with an activation link. Click the link to confirm your account. If you did not receive an email, speak to the DepositLink admin in your office.

If your broker/owner has not partnered with DepositLink before, please refer them to call 1-833-DEP-Link, email sales@depositlink.com or click here to schedule a demo.

Of course! Please contact us today to schedule a private demo and learn how DepositLink can help your business.

Any licensed real estate brokerage, attorney, or company authorized to hold escrow funds.

• Reduced time spent setting up and processing real-estate transactions
• Eliminate wire and check fraud risk
• Easier accounting of deposits
• Environmental savings of paperless processes

Yes, DepositLink has integration capabilities with third parties such as Skyslope and Dotloop, with Single Sign-On functionality including OKTA and Azure Active Directory and custom API integrations as needed.
See more on our integrations page.

DepositLink is a simple, secure, and efficient payment solution for real estate companies and escrow agents to collect earnest money deposits and commissions electronically through the ACH network. Our mobile-friendly website solution eliminates wire fraud and check handling liabilities for escrow holders. DepositLink increases efficiencies for both accounting staff and agents, thereby enhancing service levels for their clients.

No. Buyers and renters are charged a $12 non-refundable processing fee when making a payment through DepositLink.